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Many businesses struggle with the idea of employee engagement, questioning if engagement really affects their revenue. Measuring customer service can help answer that question. Here’s why.
Data gives you a starting point, a focus for where the engagement is going. At a minimum, use a learning agility inventory to give the coach and coachee an understanding of what the coachee tends to do in situations in which he or she has never been.
Great managers are synonymous with coaches. They’re “manacoaches.”
Non-compliance is our bane as trainers. Or is it? Why are some non-compliant salespeople capable of ultimately embracing change, while others remain steadfastly opposed? Here is a tale of two non-complaint salespeople.
Every visit a customer makes to an auto service facility is like a mini-journey. When that trip is over, the customer to feel well-served, valued and maybe even a bit delighted. Great customer service training is what makes that happen.