I surveyed 53 sales managers, asking them (among other things) what essential skills their top-performing salespeople possess.
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To be successful, upskiling and reskilling initiatives should be tied into the employee experience to ensure a smooth and effective rollout.
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Disrupting a leader’s mindset is the critical first step toward changing behavior and organizational performance. Leadership development programs need that revelatory moment for leaders to prioritize new or different behaviors.
VR as a training delivery option has been around for a while, but there have been few studies done to prove its value. How does it stand up against traditional delivery modes?
Career progression isn't always vertical. Consider these ways in which lateral career moves can beneift your professional development as a learning leader.
Communicating effectively, especially during a crisis, is easier said than done. Here are five tips that can help you communicate during stressful situations with ease.
While technology-focused training should not, and will not, go away, it’s important to teach employees more about themselves and how to connect with others to create a more human-centric workplace.
Resilience is the capacity to respond to change and disruption in a flexible and innovative manner. In the face of adversity, resilient organizations maintain productivity while minimizing the emotional toll on their employees.
The most important skill I developed was how to build empathy for the customer's challenges. Listening closely and dialoguing with the customer was the key.