The most important skill I developed was how to build empathy for the customer's challenges. Listening closely and dialoguing with the customer was the key.
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It's essential that sales teams have the skills, tools and strategies on hand to keep the sale on course and moving forward as planned.
Employees who have better development discussions will have a greater sense of control over their own careers will be more committed to their work.
Inclusivity has always been paramount to effective leadership. After all, leaders are called to bring people together in pursuit of a shared goal or purpose.
I have often had to deliver training to on-site staff and teleworkers. To succeed in my job, I needed to become better at blended learning.
What is your primary personal leadership development objective for 2021? There are three challenges that global leaders have had to face head-on in the past year, and we are not through them (whatever that means!) just yet.
Last year was the perfect moment to start implementing blended virtual learning, with workshops we could no longer deliver in person.
Organizations need knowledge, and they need it quickly — but they are not willing to take on any compliance risks.
Virtual training labs offer benefits that will extend beyond COVID recovery, but to be successful, providers need to account for four major requirements.
Follow one learning leader's journey toward developing and delivering microlearning training session to a hard-to-reach audience.