Communicating effectively, especially during a crisis, is easier said than done. Here are five tips that can help you communicate during stressful situations with ease.
While technology-focused training should not, and will not, go away, it’s important to teach employees more about themselves and how to connect with others to create a more human-centric workplace.
Resilience is the capacity to respond to change and disruption in a flexible and innovative manner. In the face of adversity, resilient organizations maintain productivity while minimizing the emotional toll on their employees.
The most important skill I developed was how to build empathy for the customer's challenges. Listening closely and dialoguing with the customer was the key.
It's essential that sales teams have the skills, tools and strategies on hand to keep the sale on course and moving forward as planned.
Employees who have better development discussions will have a greater sense of control over their own careers will be more committed to their work.
Inclusivity has always been paramount to effective leadership. After all, leaders are called to bring people together in pursuit of a shared goal or purpose.
I have often had to deliver training to on-site staff and teleworkers. To succeed in my job, I needed to become better at blended learning.
What is your primary personal leadership development objective for 2021? There are three challenges that global leaders have had to face head-on in the past year, and we are not through them (whatever that means!) just yet.
Last year was the perfect moment to start implementing blended virtual learning, with workshops we could no longer deliver in person.