No one has perfect communication skills; some just keep trying, while others stay the same in their place of comfort over courage. Be the person who tries! Here are some tips to use as a leader for some of the more challenging types of conversations.
As you scan the horizon of failed corporate change efforts, occasionally, you find an organization that successfully implemented a massive and permanent shift in behavior. Is the difference dumb luck, or can we learn from the best?
Organizational learning refers to individuals’ process of creating, retaining and transferring knowledge within an organization or business. To prepare employees to lead and for a company to prosper, organizational learning is a necessity.
Training and education do not have the power to fundamentally change behaviors and culture. While they are important components in driving the recognition that change must occur, and the skills needed to make the change, they are not the drivers of change.
How an organization approaches conversation skills can have a significant impact on its company culture and bottom line. At the end of the day (or fiscal year), conversations are at the heart of everything we do. Conversations determine what happens.
AI is powerful, when it’s used well. Realizing its potential will define the learning and development of the future – which is why we, as L&D professionals, need to develop a better understanding of how AI can work with training.