Now that the rush of the holidays is over and we’re fully back into the swing of things at work, let’s take a moment to reflect on 2019 and plan a new year in training. We asked learning leaders to share their thoughts at the start of 2020; here’s what they had to say.

What Was a Major Success You Celebrated With Your L&D Team This Year?

Julianne Lindo, CPTM, Former Instructional Design Manager, CenturyLink

“Enabling online training to be taken on a mobile device was a major success for the L&D team this year. This required much collaboration, preparation, problem-solving and ongoing communication between the core team and the LMS vendor to deliver this initiative … As we head into 2020, we look forward to continuing our improvement efforts in allowing learners to take learning nuggets, where [convenient] and at their pace on their devices.”

Yousef Alghamdi, CPTM, Head of Training and Development, Ministry of Communications and Information Technology of Saudi Arabia

“This year we had individual development plan (IDP) for the first time in the history of my organization.”

Ashlee Dutton, MPA, CPTM, Manager of Development and Leadership Advancement, Pikes Peak Community College

“It was a major success, in general, for a community college like Pikes Peak Community College to invest in their employees’ professional development so intentionally by hiring someone full-time to devote themselves to it, but to accomplish so much in such a short time has been such a victory! PPCC graduated its first 15 employees from the newly launched PPCC Cultivates: Supervisor Development Program that spanned 10 weeks over summer 2019. And September 2019 marked the launch of the inaugural class in the PPCC Cultivates: Enhancing Leadership Program which is a nine-month program focused on enhancing the skills of emerging leaders of PPCC. It has been an incredible success to not only implement these programs to continue for years to come, but to have the opportunity to continue the growth through 2020 resolutions to launch a Core Competency Passport for Professional Development, complete with badging credentials. Truly a banner year for training and development at PPCC!”

C.J. Reed, CPTM, Manager, IT Training Programs, McCarthy Holdings, Inc.

“We had a strategic initiative in 2019 to standardize all conference room technology in all conference rooms among 15 different offices throughout the company. The IT Training group traveled all across the U.S. to deliver a total of 93 instructor-led training sessions. This was the most instructor-led training sessions ever offered for a strategic initiative in the company.”

What Was a Big Lesson You Learned This Year?

Yousef Alghamdi, CPTM, Head of Training and Development, Ministry of Communications and Information Technology of Saudi Arabia

“In [a] government agency where the flexibility is less, you have to prepare and plan ahead of time so that your plan take its way to be approved and financed.”

Kenneth Baucum, CPTM, Organizational Development Manager, SageNet

“This year, I’ve learned to focus on the simple things — not only in showing gratitude and appreciating little pieces of everyday life, but also in looking for the simplest answers to the complex problems.”

Briana Washington, CPTM, Training Manager, MGM Resorts International

“This year, the impact and value of engaging key stakeholders early proved to be most rewarding. Capturing the right audience, at the right time, is golden. Working with and through my peers and leadership reduced unforeseen roadblocks and created buy-in.”

Dr. Kristal Walker, CPTM, Principal Consultant, 3C’s Training Group, LLC

“I’ve learned the true value of work-life balance — a necessary component to effective ANYTHING! As a leader in my work and industry, it is not unusual to fall into the trap of overworking to complete a project or task. In fact, most often we are criticized when we fall behind on our work. This year really inspired me to utilize the knowledge, skills, and abilities of my team and peers. The value-add of seeing their expertise come to life as a result of a simple invitation is nothing short of amazing! … This was a year of ‘letting go’ of what I can’t control within and outside the walls of my organization while building relationships with the people that matter most to me — my home and work families.”

Ashlee Dutton, MPA, CPTM, Manager of Development and Leadership Advancement, Pikes Peak Community College

“It’s hard to narrow down just one impactful professional lesson learned this year because as we know, the world of L&D is constantly sharing with us new messages and experiences, but I believe the biggest lesson was something we always have known, but just have forgotten: Relationships truly are the keystone to all successful professional organizations … It never ceases to amaze me what we can accomplish when we bring it back to simply being a human-to-human approach. May every year continue to remind us of what, and who, is really important.”

C.J. Reed, CPTM, Manager, IT Training Programs, McCarthy Holdings, Inc.

“Attending my first TICE [Training Industry Conference & Expo] this year taught me that other organizations have the same challenges as we do when it comes to L&D. Having the chance to network with other L&D professionals to get feedback and opinions is better than tackling something on your own.”

What Is Your New Year’s Resolution for Your L&D Work in 2020?

Yousef Alghamdi, CPTM, Head of Training and Development, Ministry of Communications and Information Technology of Saudi Arabia

“We are hosting an LMS for online courses in our server.”

Kenneth Baucum, CPTM, Organizational Development Manager, SageNet

“In 2020, we’ll be focusing on soft skills and reinforcing key aspects of culture, to help drive our core values across the organization and inspire ourselves in the new year.”

Dr. Kristal Walker, CPTM, Principal Consultant, 3C’s Training Group, LLC

“Learning and development continues to thrive with new innovative processes to transfer skills. My focus in 2020 and beyond is to continue to address the shortage of qualified talent to fill critical leadership roles. I’m [dedicating] my efforts to creating leadership development programs, tools, and resources to address this very noticeable gap. I intend to add an original contribution to an existing body of knowledge on how best to support the life cycle of leadership development. Hopefully, my contribution will serve as a resource for L&D professionals who are experiencing similar challenges and need to support with creating a leadership pipeline.”

C.J. Reed, CPTM, Manager, IT Training Programs, McCarthy Holdings, Inc.

“We are developing and rolling out a new LMS. A big change from our current LMS will be adding a social learning module.”

What Is a Prediction You Have for the Training Industry in 2020?

Julianne Lindo, CPTM, Former Instructional Design Manager, CenturyLink

“Digital transformation. Artificial intelligence (AI), virtual reality (VR), augmented reality (AR) and mixed reality (MR) will continue to evolve, disrupting the way humans have traditionally learned new information. Supporting these technologies is not cheap. Training department leaders will have to reconsider balancing their annual budget and how to account for and justify employing these technologies as part of the method of company training offerings … As [an] L&D professional, much as it’s easy to stay within one’s comfort zone, remaining curious and observant on what is around you is one way of making sure you don’t get left behind by maintaining antiquated methods of training delivery. Lastly, collaborate with your learners, find out from them what other approaches would best suit their learning needs and how they want to further control how they take training.”

C.J. Reed, CPTM, Manager, IT Training Programs, McCarthy Holdings, Inc.

“Voice-controlled intelligent personal assistants may be more of a factor in future training programs.”

What did you learn in 2019? What are your goals for 2020? Let us know by tweeting us @TrainingIndustr or posting in our LinkedIn group!

Want to know our thoughts on 2019 and our predictions for 2020? Enter your email address below for a free copy of our Trends 2020 report.

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