Businesses are only as good as the decisions they make. In any commercial environment, this means bringing together the technical aspects—the numbers, the business landscape, the risks—and the behavioral aspects—how will this affect my team, my clients, my partners—of any decision to ensure commercially sound outcomes.

Important skills and qualities count for little if poor decisions are made. Yet problem-solving is often neglected as a subject of study in and of itself; we simply assume employees will develop and hone decision-making skills on the job. Using a formal technique can be very useful in ensuring that we test our assumptions and don’t leap to unwarranted conclusions.

This toolkit shares:

  • Traits of decision-driven groups
  • Tried and trusted decision-making techniques
  • Key approaches to problem solving

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