If you manage an inside sales or telesales team, you probably realize there are unique hurdles to selling and managing customers over the phone. This white paper shares insights gained from research in hundreds of organizations and will help you respond to areas that are inhibiting the performance of your inside sales organization.

By reading this white paper, you will learn:

• Three simple steps to tripling your success rate over the phone.
• The one reason a lower level of contact will sponsor you to a higher-level contact.
• The top two techniques for building value over the phone.
• Keys to leaving a highly effective voicemail.
• How to overcome five common challenges to discovering honest needs.