The ongoing COVID-19 pandemic has reiterated the need for global businesses to implement organizational and software changes to support remote work. The right change management tools can ease the burden of introducing organizational change by making the process easier. Let’s take a closer look at what change management software is and how it can help.
What Is Change Management Software?
Change management software is a broad category of tools designed to help implement an organizational or technical change. We can categorize them into two groups:
Software Change Management
These tools are designed for software companies to track changes and releases to their product. They are not the focus of this article.
Organizational Change Management
These tools help companies plan their overall change strategy and help employees adapt. This article will focus on organizational change management software.
How Can Change Management Software Help?
Good change management software can help companies in many ways, including in the following areas:
Planning and Decision-making
Creating a plan for software implementation by mapping out rollout, training and upgrades is an essential part of your overall change strategy. Look for change management tools that can help you schedule processes and assign tasks.
Many change management software programs collect feedback on new tools and procedures and how well your training and onboarding meet employees’ needs.
Tracking and Visibility
An essential feature for any change management tool is dashboards that enable leaders to track progress and identify roadblocks.
Training and Support
Change is often overwhelming. Change management software can help make sure employees have the support they need by providing on-screen support and contextual help.
Process compliance can be a challenge. Change management software that includes validation features helps employees align with new processes and business rules.
When Should You Use Change Management Software?
Change management software is useful anytime you’re making an organizational change, but it can be particularly helpful when your organization is:
Implementing New Software
When a software rollout is unsuccessful, you could end up with “shelfware” — paying for an expensive but unused enterprise software program. A change management tool will help you make sure your technology implementation is successful and gives you a return on your investment.
Completing a New Project or Initiative
Digital transformation includes many steps where change management tools could be useful. They can help improve business performance, identify opportunities, address critical issues and automate training.
Updating a Complex Process
When introducing a complex change to a company process, change management software can help managers assign tasks, track progress, simplify communication, and enable automated alerts to keep everyone up to date and on the same page.
Why Should You Use Change Management Software?
There are many benefits to using change management software:
Software Is Essential for Better Organization
Planning is key to any successful change. Most organizational changes and software implementations are too complex to manage in a spreadsheet. It’s important to have the right tool for the job.
Change Management Tools Provide Valuable Data
You can’t make good decisions if you can’t measure how your change is progressing. Change management and feedback tools help you capture critical metrics to understand the efficacy of your efforts.
User Support Leads to Better Results
To make transitions easier for everyone, enlist the help of change management software that can guide users through new processes and programs. The better the support you provide, the more likely you are to succeed.
When there is inadequate support, a lack of resources, or over- or under-communication, change can fail. It’s essential to prepare as best as you can so that the change goes smoothly. When you enlist the help of change management software, you can fill in any missing gaps.
The Most Frequently Used Software Change Management Tools in 2020
Current change management tools fit into four main categories:
Planning and Tracking
You can consider using a corporate performance management software or opt to use the same software for both planning and project management.
After strategy comes execution. Most companies already use a project management system, and this platform can often double as a change management tool.
It’s vital to have ways to communicate with your employees and solicit their feedback in your organizational change toolbox.
Most organizational change, especially a software implementation, require some training for employees. You can use your learning management system (LMS) or software that’s specially designed for change management, like a digital adoption solution.
The Business Case for Change Management Software
To sum up, let’s look at what’s at stake. Why are you making a change? It’s probably not just for fun. Change is difficult. People are naturally resistant to it. But if you’ve decided you need to change, you’re probably hoping to achieve some goal. Maybe you’re investing in new software to improve your productivity, or perhaps you’re updating a process to improve your customer service. All changes have a common goal of making your business better, and you can’t afford to fail. Companies that don’t change and adapt don’t survive.
Investing in the right change management software and tools help ensure a successful change and ultimately pay for themselves. If you want to see increases in productivity, optimized processes, and a return on the investment in new software or programs, invest in a tool that will move your organization forward.