Compliance training is important in avoiding legal and financial risk and maintaining a positive brand perception. And in today’s world of work — it needs to be reinvented. Compliance training shouldn’t be a boring, one-time annual training event. Instead, it should be delivered in a memorable and comprehensive experience for employees. Let’s take a look at some tips to make compliance training engaging.
What’s Compliance Training?
Compliance training is mandatory training that employees are required to complete. The essence of compliance training is to keep employees abreast of rules and regulations or mandatory checks that need to be performed as part of their day to day tasks. An example of compliance training content is know your customer (KYC) and anti-money laundering (AML) in banks. Key personnel who handles these tasks need to have a thorough understanding of compliance since a small mistake could lead to financial loss and hindering the organization’s reputation.
Compliance Training isn’t Interesting
However, more often than not, compliance training can be considered boring or uninteresting to employees. Even a serious subject such as phishing or KYC may not always excite learners or hold their attention. Many times, there is a lack of interest in the core subject matter. However, for such an important subject like compliance, learning leaders need to do more to ensure that learners can recall, understand and apply learned concepts in a moment of need.
So, what are some of the solutions to make compliance training better? Let’s take a look.
Customize and Personalize the Learning Experience
One way to make compliance training more interesting is to customize the entire learning experience. A course on phishing can be made interesting with storytelling, scenarios and character-driven animations. Learners will pay better attention to the subject matter if they can relate to the subject and understand the serious consequences if they do not comply with a particular situation.
Videos can be used to set the context. Examples of ransomware or phishing can be presented using real case studies that show how companies were negatively affected by these scenarios. Learning can also be personalized with avatars or by having a provision for learners to provide their names at the beginning of the course. Learners may find it more interesting when there is feedback beside their name. It can help them feel more immersed in their learning experience.
Create Better Engagement Through Gamification
Gamification engages both sides of a learner’s brain, making it great solution for increasing learner engagement and training outcomes. This can also help make learning a more fun and holistic experience. Gamification can help learners use logic to solve problems or challenges embedded in a training game. It can provide a better and more interactive learning experience through the use of engaging visuals and storytelling.
Use Microlearning Nuggets as Reinforcement
Compliance is a mindset and not a one-time training experience. This is why it’s important to periodically reinforce key concepts through quizzes, videos or short games. In the world of advertising, companies spend millions of dollars to provide the same message. However, in the world of learning, there is no need to spend so much. A periodic reinforcement through microlearning nuggets goes a long way in ensuring learning retention and the right impact.
Case Study: Course on Risk Management
The Tesseract team built a game for a customer who was looking for a more engaging solution to delivering risk management training in their compliance course suite. The concept of risk management was taught through a classroom session for their senior managers. However, they wanted to try something new, so we suggested gamification as a solution. The gamification solution had engaging elements, such as a scenario to introduce the topic on data privacy and risk management in the organization, levels, scoring badges and scenario-based activities.
As result of this intervention, completion rates of the course went up by 95% from the earlier 50% for the standard course. The course was well received and appreciated throughout the organization.
At Tesseract Learning, our learning and visual architects constantly innovate and reinvent their approaches to design, develop and deliver effective learning and development (L&D) programs. For more information about our services, visit our website or write to me directly at <firstname.lastname@example.org>.