Only one in five organizations consider their virtual training programs highly successful, according to 2026 research surveying over 500 L&D, HR and business leaders, even though nearly every organization now runs some version of it. The research traces that gap to three recurring barriers: session setup and operations, real-time learner engagement and post-session analytics. Each one compounds the next, and together they explain why so many L&D leaders still can’t prove the return their programs deliver.

Russell Teter, chief operating officer at Class, walks through each barrier and demonstrates how real-time engagement visibility lets instructors adapt to learners as a session unfolds. Attendees leave with a way to evaluate their own virtual training program against these barriers and identify which problems to address first.

Attendees will learn:

• The three recurring barriers that stall virtual training ROI: setup and operations, learner engagement and post-session analytics
• Why real-time engagement visibility, gathered as a session happens, is what lets instructors adapt to learners in the moment
• How to recognize signs that learners are disengaging during a live session and choose an appropriate facilitator response
• A way to evaluate your own tech stack against these barriers and make the case for your next investment

Speaker

Russell Teter, Chief Operating Officer, Class Russell is a founding member of the Class team and has helped scale Class from its earliest days. He leads all company operations, including driving the company’s go-to-market strategy and shaping how Class brings its products to best support organizations reimagine training in the remote learning era.