AI Leadership Development at Scale: Lessons From athenahealth

Leadership development is becoming one of the biggest testing grounds for artificial intelligence (AI), but scaling AI coaching and learning across an organization raises important questions alongside new opportunities.
In this session Alan Nelson of Admired Leadership and Brittany Podolak, chief people officer of athenahealth, discuss lessons learned from deploying AI tools to support leadership development and learning at scale inside athenahealth. This will be a thoughtful dialogue about the upsides, the downsides and some of the less obvious human implications that emerge when AI becomes part of the leadership development experience.
Key Takeaways:
- Identify where AI adds the most value in leadership development and where human support remains essential.
- Learn practical lessons from athenahealth’s experience deploying AI-enabled leadership development at scale.
- Recognize the organizational and human challenges that can emerge as AI becomes part of leadership development.
- Evaluate questions to consider before expanding AI across your own leadership development strategy.
Speakers
![]() | Alan Nelson, Co-Managing Partner, CRA | Admired Leadership Alan is a senior advisor to CRA | Admired Leadership clients and specializes in leadership and strategic communication. In his 34 years with the firm, he has led over 1,000 client engagements ranging from individual coaching relationships to advising on several of the world’s largest mergers, restructurings and technology deployments. His clients have included senior leaders and teams at Athenahealth, BAE Systems, B of A Merrill Lynch, Bristol Myers Squibb, Capital One, Cargill, Charles Schwab, Chubb, Comcast, Debevoise & Plimpton, Dell Technologies, Elliott Management, Fidelity, General Mills, Grainger, Hasbro, IBM, Independence Blue Cross, J & J, Kaiser Permanente, Juniper Networks, Kimberly-Clark, Levi’s, Marriott, McDonald’s, the Make-A-Wish Foundation, Meta, Microsoft, Morgan Stanley, NASCAR, Novartis, Phillips 66, Prudential, State Street, Sumo Logic, TD Cowen, The Vanguard Group, Verkada and ZF Group, among others. He is one of the few advisors in his space to also work extensively in the public sector, advising leaders at multiple multilateral institutions including the European Bank for Reconstruction and Development, the European Investment Bank, the Inter-American Development Bank, the International Monetary Fund, UNICEF and the World Bank Group. |
![]() | Brittany Podolak, Chief Human Resources Officer, athenahealth Brittany Podolak is chief people officer at athenahealth, a healthcare technology company that has been curing complexity for ambulatory practices and their patients since 1997. She leads the company’s global people strategy and serves as executive sponsor of its AI-first culture initiative, focused on ensuring that as athenahealth moves faster with AI, its people move with it, more capable, not more replaceable.Brittany’s view is straightforward: AI can process, generate and optimize. What it can’t do is wonder, build trust or make the judgment calls that matter most. Her work is about developing the human capabilities that become more valuable as AI takes on more of the routine — critical thinking, complex problem-solving and leadership that earns followership.Before athenahealth, she spent more than two decades at Dell Technologies in progressively senior HR leadership roles, guiding global businesses through growth, transformation and M&A. She holds a BBA from Southern Methodist University and an MBA from San Diego State University, and is based in Austin, Texas. |

