Both learning and development (L&D) and IT training leaders are under pressure to show results from artificial intelligence (AI) rollouts. Yet many organizations are seeing flat usage, unclear ownership between teams or misalignment on the employee behaviors that must change.

This session focuses on what actually drives adoption after the rollout. You’ll see examples of the five specific behaviors that correlate with sustained Copilot usage, such as repetition of core messages, reusable scripts and rituals managers can embed into workflows.

Global thought leader Mike Song will deliver a clear, actionable plan designed to measurably increase Copilot usage across the enterprise — not through more “AI awareness,” but through structured alignment between L&D and IT.

You’ll leave with a clear understanding of how to break the adoption gridlock and reinforce the right habits until they become part of everyday work.

Join this session for insights on:

• A clear, executive level framework that clarifies IT vs. L&D ownership during AI rollout and reinforcement
• Core messages that normalize AI use in team meetings and project work
• Simple behaviors, scripts and rituals that accelerate adoption and drive sustained AI usage
• A practical adoption engine that moves beyond one-time AI training