Members of Training Industry's Learning Communities share the following case
studies to enhance understanding of best practices, learning solutions, and
emerging trends in training. Members may click on a link to access the case
study.
Miami International Airport, Disney Institute-Jet Towards Success
Imagine the challenge of introducing best practices for superior customer service to 35,000 employees serving 32 million airline passengers each year. It's been done and it is truly an enlightening success story about how Miami
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Accelerate Training Administration
Philips, a global leader in healthcare, lifestyle and technology
with presence in over 60 countries, has completely redesigned its approach to learning as
part of the effort to create "One Philips". Jef Pauwels, Vice President,
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Delta College Corporate Services Makes an Award Winning Direct Deposit with Teachers Credit Union
Founded in 1958 by Dr. Ethel Percy Andrus, a retired high school
principal, AARP long has championed the rights of the 50-plus population. The social
changes AARP leads also benefit Americans in general - according
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Building World-Class Cars and Services
General Motors chose Disney Institute to develop programs that
focused on creating world-class customer service at Cadillac dealerships, where customers
expect great service to accompany their premium vehicles. Over 200 Cadillac dealerships and
200 Hummer
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Service with an International Flavor
Old Mutual Group, an international financial services organization
from South Africa, wanted to develop world-class service and benchmark an
internationally-known leader in customer care. They chose Disney Institute to develop
programs that would help them
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Focusing on the External Customer Relationship at an Annual National Meeting
It's always a challenge to create new and exciting themes for annual
meetings. Siemens Medical Systems decided to take a novel approach in building a theme
around enhancing external customer service levels. A Disney Institute
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Jetting Ahead
Pratt & Whitney Canada merges e-learning with traditional
classroom delivery to satisfy surge in training demand. A Pratt & Whitney Canada
Case Study.
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Danfoss Ties Learning to Performance
In keeping with its global leadership status in the manufacture of
modern utility products, the Danfoss Drives division decided to adopt a blended learning
solution to replace its traditional training methodology. Danfoss envisioned that this
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Pilot Travel Centers: Fueling Consistent Training
Pilot Travel Centers, headquartered in Knoxville, TN and founded in
1958, is the nation's largest operator of travel centers. Pilot Travel Centers employs
approximately 14,000 employees in 260 locations located in 39 states. The company
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Thinking Globally, Learning Locally
Global consulting firm Mercer has turned to a learning platform to
better manage workforce performance, deliver employee development programs and capture
knowledge worldwide. By Drew Darnbrough, Chief Learning Officer magazine, June 2008.
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Black & Decker: Building a Model for Change
Imagine seasoned businessmen and women clutching and stroking plush
penguins during a training session. It may sound odd, but that was the scene during a
Leading Bold Change (LBC) training session for Black & Decker
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Rising to the Top Down Under
Rising to the Top Down UnderWhen Australian telecom Telstra wanted
to transform from a traditional utility model into a modern integrated media company, it
created the Telstra Learning Academy to build its 21st-century workforce. The
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Microsoft Official Distance Learning Goes Global: Reuters IT and Development Staff Applaud Online Approach
One-third of Reuters employees are IT professionals and are an important part of the company’s operations. IT training is strategic and developing the skills of their people is an important company initiative. Reuters spends significant
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Training Page - Sempra Case Study
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Training Page Consolidates IT Training to Reduce Costs and Internal Processes
Training Page Consolidates IT Training Reducing Costs and Internal
Processes. With hundreds of technical support staff and contractors supporting countless
technologies, Sempra Utilities (Sempra) required a single-source training provider capable
of facilitating IT training across
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